top of page
  • Can you personalise boxes?
    Yes, just complete the "Add any personalised message for inside your box:" section before adding the product to your cart. We can add any message you wish for any occasion. This service is free of charge.
  • How long does it take to receive an order?
    All orders are dispatched with 1-2 days of receipt. We offer two postage options: Royal Mail 1st Class £5.95 (1-2 business days) Royal Mail 2nd Class £3.05 (3-5 business days) Just select an option at the checkout. COVID-19 UPDATE: Currently Royal Mail are experincing delays with delievery due to the volume of items being posted. We can supply you with proof of postage and a tracking number if needed. Please Note: Sugar Rush are not responsible for delivery delays. Items are dispatched on time in the correct postage classes. Unfortunatley, we cannot accomodate personal home delivery or collections.
  • I don't like certain sweets in a box, can I swap them?"
    If there are certain sweeties in our boxes that you wish to swap please add a note for your order at the checkout and we will do our best to accomodate you. We also offer Gluten Free + Vegetarian boxes.
  • My order hasn't arrived?
    Royal Mail are currently experiencing delays with delivery due to the volume of items being posted during the COVID-19 pandemic. We can supply you with proof of postage if needed. Please Note: Any delays in delivery is due to Royal Mail delays, not Sugar Rush. All orders are dispatched within 1-2 days of receipt. Unfortunately, we cannot accomodate personal home delivery or collections.
  • What size are Sugar Shop boxes?
    We currently offer 2 sizes of boxes... 500g 1kg Some special edition boxes may vary in size. Please check each product description.
  • Can you do larger orders for parties or events?
    Yes, we have the capacity to accomodate large orders for birthday parties, wedding favours, baby showers, anniversary parties, employee gifts etc. Use the 'Contact' section of our website to send us a message with your specific requirements.
  • Can you post outside the UK or Ireland?
    Yes, we can post worldwide on request. Please contact us for a postage quotation before placing your order.
bottom of page